General Terms and Conditions of Sale
1. The purpose of these general terms and conditions of sale is, on the one hand, to inform any potential consumer of the terms and conditions under which the seller processes sales and delivers ordered products, and on the other hand, to define the rights and obligations of the parties in the context of the sale of products by the seller to the consumer which apply, without limitation or reservation, to all sales made by BEDANDPHILOSOPHY, “EURL Sonia Provost”, of products from the patented brand BEDANDPHILOSOPHY, as offered on its website www.bedandphilosophy.com
Consequently, the act of ordering a product offered for sale on the website www.bedandphilosophy.com by any person constitutes their full and complete acceptance of these general terms and conditions of sale, which the Buyer acknowledges having consulted prior to ordering goods.
Prior to making an order, the Buyer attests to having full legal capacity, allowing them to enter into these general terms and conditions of sale. BEDANDPHILOSOPHY, “EURL Sonia Provost” reserves the right to modify these general terms and conditions of sale at any time.
2. Company details
BEDANDPHILOSOPHY, “EURL Sonia Provost”, SIREN (Company registration no.) 498057785 Head office: 1, place de l’église, 81220 Guitalens Lalbarède, France.
3. Access to the Website
The Buyer is personally responsible for setting up the IT and telecommunications resources required to access the website www.bedandphilosophy.com
Any telecommunications costs incurred during access to the internet and use of the website are at the sole expense of the Buyer.
4. Formation of the contract and orders
4.1. The sales price of products online
On the website of www.bedandphilosophy.com, the sale prices are indicated All Taxes Included in Euros (French VAT and other taxes applicable on the day of the order), are those in force at the time of registration of the order form. by the Buyer.
They do not include shipping costs, invoiced in addition to the price of the products purchased according to the amount of the order. The shipping costs will be indicated before the registration of the order by the Buyer.
4.2. Characteristics of the products
Availability In accordance with article L 111-1 of the Consumer Code, the Buyer may, prior to his order, take note, on the Site of www.bedandphilosophy.com, of the essential characteristics of the product(s) he wishes order. The Buyer selects one or more products from the different categories offered on the www.bedandphilosophy.com website: The offers presented on the www.bedandphilosophy.com website are valid within the limits of available stocks. The photographs, graphics and descriptions of the products offered for sale are only indicative and do not bind the seller.
4.3 Product Availability
The Products offered for sale by BEDANDPHILOSOPHY, “EURL Sonia PROVOST” are those that appear on the site on the day the Customer consults the site and within the limits of available stocks. BEDANDPHILOSOPHY, “EURL Sonia PROVOST” will make its best efforts to report any temporary or permanent unavailability of Products on the information page of the site describing each Product or when placing the order.
If, despite our vigilance, a Product ordered is no longer available when the order is dispatched, BEDANDPHILOSOPHY, “EURL Sonia PROVOST” will notify the Customer as soon as possible by e-mail or telephone. The Customer will have the possibility:
-either to receive only the available Products,
-either to cancel the entire order.
In the absence of a response from the Customer within 5 days of contacting Customer Service, the order will be automatically sent with the available products only. This warning may be sent at any time between the validation of the order and the delivery. If the Customer’s bank account / bank card has already been debited at the time of the cancellation, BEDANDPHILOSOPHY, “EURL Sonia PROVOST” undertakes to reimburse the Customer for the amount of the order as soon as possible if the order is canceled in full, or the amount of the unavailable products, minus the applicable delivery costs, if any, to the bank account/credit card used to pay for the order. However, the unavailability of a free sample or gift against purchase will not result in the cancellation of the order.
Any order implies acceptance without restriction or reservation of these general conditions of sale. From the moment the Buyer has registered his order by clicking on the “Place order” icon, he is considered to have accepted knowingly and without reservation these general conditions of sale, prices, volumes and quantities. products offered for sale and ordered.
The Buyer can order by Internet on the site www.bedandphilosophy.com
The Buyer’s order must be confirmed by BEDANDPHILOSOPHY, “EURL Sonia PROVOST”, by e-mail. The sale will only be considered final after the order confirmation has been sent to the Buyer by BEDANDPHILOSOPHY, “EURL Sonia PROVOST” and receipt by the latter of the full price.
BEDANDPHILOSOPHY, “EURL Sonia PROVOST” recommends that the Buyer keep this information on paper or in computer form.
5. Payment of prices
The Buyer shall pay the total price of goods when placing the order. At no time may the amounts paid be considered as a deposit or installment. Payment for the full amount shall be taken by BEDANDPHILOSOPHY, “EURL Sonia Provost” at the moment the order is confirmed.All orders are payable in Euros.
The price indicated on the purchase order is understood to be inclusive of taxes.The Buyer must be able to pay for the order with one of the payment methods indicated on the purchase order: Bank transfer or bank card. The Buyer assures BEDANDPHILOSOPHY, “EURL Sonia Provost” that they hold the potential required authorizations to use the payment method selected, when registering the purchase order.
BEDANDPHILOSOPHY, “EURL Sonia Provost” reserves the right to suspend or cancel any order and/or delivery, whatever their nature and level of performance, in the event of non-payment of any sum that may be due by the Buyer, or in the event of an issue with payment. Charges of an amount equivalent to the legal interest rate are applicable, ipso jure, for any amount that remains unpaid following a period of ten days after the invoice date or upon notification that the payment has been rejected by the bank, for any other method of payment. The delivery of any subsequent orders may be suspended in the event of late payment for a previous order and this notwithstanding the provisions of these terms and conditions.
BEDANDPHILOSOPHY, “EURL Sonia Provost” reserves the right to request a photocopy of the Buyers ID card for any payment by bank card. With a view to combating fraud on the internet, information relating to your order may be sent to a third party for verification.Payment by bank card is processed via the SYSTEMPAY e-commerce platform of Natixis Banque Populaire. Your payment identifiers are thus not saved on our website.
6. Selection of products
Having consulted the products and their characteristics as marketed by BEDANDPHILOSOPHY, “EURL Sonia Provost”, the Buyer is solely responsible for the choice of product(s) that constitute their order, and for ensuring it is in line with their needs, as previously determined before placing any order.
7. Delivery and receipt
7.1. General rules
Delivery means the transfer to Buyer of physical possession or control of the Product. It is only made after confirmation of payment by the Seller’s banking institution.
The Products are delivered to the address indicated by the Buyer on the order or to the relay point chosen, the Buyer must ensure its accuracy. Any package returned to the Seller due to an incorrect or incomplete delivery address will be reshipped at the Buyer’s expense.
If at the time of delivery, the original packaging is damaged, torn, open, the Buyer must then check the condition of the items. If they have been damaged, the Buyer must imperatively refuse the package and note a reservation on the delivery note (package refused because opened or damaged).
The Buyer must indicate on the delivery note and in the form of handwritten reservations accompanied by his signature any anomaly concerning the delivery (damage, missing product compared to the delivery note, damaged package, damaged products, etc.).
This verification is considered to have been carried out once the Buyer, or a person authorized by him, has signed the delivery note.
The Buyer must confirm by registered mail all reservations to the carrier no later than two working days following receipt of the Product(s) and send a copy of this letter by email or simple mail to the Seller at the address indicated in the legal notices of the site.
If the Products need to be returned to the Seller, they must be the subject of a return request to the Seller within 7 days of delivery. Any complaint made outside this period cannot be accepted. The return of the product can only be accepted for products in their original state (packaging, accessories, instructions, etc.).
7.2. – Delivery Times
The average delays from the deposit of www.bedandphilosophy.com are as follows: 3 to 10 days. This deadline is given for information only. Any overrun may not give rise to damages, withholding or cancellation of the order by the Buyer. In any event, and in accordance with the provisions of Article L 121.20.3 of the Consumer Code, the products ordered will be delivered within a maximum period of thirty days from the day following that on which the Buyer registered his order. , subject to full payment of the price.
In the absence of delivery at the end of this period, the Buyer will have the possibility of canceling his order. The sums paid by the Buyer will then be returned to him without delay, to the exclusion of any other compensation. In the event of a delay in delivery in relation to the date initially fixed, the Buyer must report it in writing (mail, fax, email) to firstname.lastname@example.org in order to improve the quality of service which may be offered to him and to allow BEDANDPHILOSOPHY, “EURL Sonia PROVOST” to carry out an investigation with the carrier.
An investigation with the carrier can take up to 21 working days. If during this period, the product is found, it will be immediately re-routed to the place of delivery designated in the order form. On the other hand, if the product ordered is not found at the end of this period of 21 days of investigation, BEDANDPHILOSOPHY, “EURL Sonia PROVOST” will proceed at its own expense to a new shipment of the products ordered by the Buyer. In the event that the product ordered is then no longer available, the provisions referred to in Article 8 will be applied. In the event of a product exchange, the delivery costs will be borne by the consumer.
7.3. Quality or compliance issues
In case of delivery of a product that does not correspond to the order (defective or non-compliant), the Buyer must make a claim within 7 days of signing the delivery slip.
Claims must be sent by registered letter with acknowledgment of receipt to the address indicated in Paragraph 2 of these terms and conditions, and must include:
– The Buyer’s contact details.
– The product references.
– The reasons for the claim.
Products must be returned within a period of seven working days from the allocation of a return reference number by customer services at BEDANDPHILOSOPHY, “EURL Sonia Provost”. Failing this, BEDANDPHILOSOPHY, “EURL Sonia Provost” shall refuse to exchange or refund any products thus ordered. Any product to be exchanged or refunded must be returned to BEDANDPHILOSOPHY, “EURL Sonia Provost” in its original condition and packaging, and must include the product in its entirety and its accessories.
8. Right of Withdrawal
In accordance with Article L121-20 of the French Consumer Code, the Buyer has a period of seven days from the date of receipt, to return the products ordered, at their own expense, to obtain a refund.It is imperative that products be returned to BEDANDPHILOSOPHY, “EURL Sonia Provost”, in perfect resale condition, i.e. in their original condition (packaging, accessories, information leaflet, etc.), duly sealed and accompanied by the invoice corresponding to the order. Similarly, if the product contains a warranty form or any other document to be completed, said document must not be completed if the Buyer is to exercise their right of withdrawal. Any product that is incomplete, damaged or of which the original packaging is damaged, shall not be refunded or exchanged. In the case where the Buyer exercises their right of withdrawal, they will be asked to choose between:
– a monetary refund, either by re-crediting the bank card used during the initial order or, if this is not possible, by letter/check.
9. General conditions of refund
Subject to the specific provisions stipulated in point 8 above, any refund at the expense of www.bedandphilosophy.com shall be paid by re-crediting the bank card used during the initial order or, if this is not possible, by letter/check.
10. Reservation of ownership
BEDANDPHILOSOPHY, “EURL Sonia Provost” retains full and exclusive ownership of the products sold until full payment has been received, including its principal and any charges and taxes.
The Seller guarantees the conformity of the Products with the contract, allowing the Buyer to make a request under the legal guarantee of conformity provided for in articles L. 217-4 and following of the consumer code or the guarantee of defects of the thing sold within the meaning of articles 1641 and following of the civil code.
11.1 – In terms of latent defects that may affect the delivered products, BEDANDPHILOSOPHY, “EURL Sonia Provost” only guarantees the Buyer a replacement of defective products, or parts rendering them unfit for their use, without being considered by the Buyer as liable for possible harmful consequences that these latent defects could have caused.
11.2 Under no circumstances shall the warranties cover:
– Improper or non-compliant use of products.
– The damages specifically mentioned in the item description sheets.
– The defects and their consequences linked to non-compliant use other than that for which the product is intended (professional, collective use, etc.)
BEDANDPHILOSOPHY, « EURL Sonia PROVOST » ne pourra être tenue pour responsable de l’inexécution BEDANDPHILOSOPHY, “EURL Sonia Provost” shall not be held liable for the non-performance of the contract in case of a product being out of stock or unavailable, force majeure, disruption or total or partial strike including postal services and means of transport and/or communications.
BEDANDPHILOSOPHY, “EURL Sonia Provost” shall not be held liable for any indirect damages that may result from the purchase of products. BEDANDPHILOSOPHY, “EURL Sonia Provost” shall not be held liable for any loss of data or files. It is the Buyer’s responsibility to perform all necessary backups. BEDANDPHILOSOPHY, “EURL Sonia Provost” shall not be held liable for a total or partial inability to use products, nor shall this give rise to the payment of compensation or a refund.
The website www.bedandphilosophy also contains information from third party sources and links to other websites. On no account, shall BEDANDPHILOSOPHY, “EURL Sonia PROVOST” be held liable for damages resulting from the use of, access to, or inability to use this third party information or the content of other websites.
13. Partial invalidity
Should one or more of the provisions of these general terms conditions of sale be deemed invalid or be declared as such pursuant to a law, a regulation or following a definitive decision by a competent court, the other provisions shall remain in full force and effect.
The fact that one of the parties does not claim a breach with the other party for any of the obligations referred to in these general terms and conditions of sale whatsoever, cannot be interpreted in the future as a waiver of the obligation in question.
15. Applicable law
The sale of products by BEDANDPHILOSOPHY, “EURL Sonia Provost” is governed by French law.
16. Protection of personal data
16.1 – Collection of personal data
The personal data collected on the Site are as follows:
When creating the Buyer’s account, his surname, first name, telephone number, home address, delivery address, billing address, and email address are recorded.
When the Buyer connects to the Site, his surname, first name, connection, usage and location data are recorded.
As part of the payment of the Products on the Site, the latter does not record the financial data relating to the Buyer’s bank account or credit card.
Cookies are used as part of the use of the Site.
22.2 – Use of personal data
The personal data collected, which is stored in encrypted mode, is intended to provide the services of the Site, to improve them and to maintain a secure environment. More specifically, the
– access and use of the Site by the Buyer;
access with the possibility of reading, modifying and erasing data;
– management of the operation and optimization of the Site;
– organization of the conditions of use of payment services;
– verification, identification and authentication of the data transmitted by the Buyer;
– implementation of buyer assistance;
– prevention and detection of fraud, malware (malicious software or malicious software) and management of security incidents;
– management of any disputes with Buyers;
– sending commercial and advertising information, according to the Buyer’s preferences, unsubscription possible at any time.
22.3 – Sharing personal data with a third party
Personal data may be shared with third-party companies in the following cases:
– when the Buyer uses payment services, for the implementation of these services, the Site is in contact with third-party banking and financial companies with which it has entered into contracts;
– when the Buyer publishes, in the free comment areas of the Site, information accessible to the public;
– when the Buyer authorizes the website of a third party to access his data;
– when the Seller uses the services of service providers to provide Buyer assistance, advertising and payment services. These service providers have limited access to the Buyer’s data, in the context of the performance of these services, and have a contractual obligation to use them in accordance with the provisions of the applicable regulations on the protection of personal data. staff ;
22.4 – Security and privacy
The Seller implements organizational, technical, software and physical digital security measures to protect personal data against alteration, destruction and unauthorized access. However, it should be noted that the Internet is not a completely secure environment and the Website cannot guarantee the security of the transmission or storage of information on the Internet.
22.5 – Implementation of Buyers’ rights
Pursuant to the regulations applicable to personal data, Buyers have the following rights:
– they can update or delete the data concerning them by logging into their account and configuring the parameters of this account;
– they can delete their account, by writing to the following email address: email@example.com. It should be noted that information shared with other Buyers, such as posts on forums, may remain visible to the public on the Site, even after the deletion of their account;
– they can exercise their right of access, to know the personal data concerning them, by writing to the following email address: firstname.lastname@example.org. In this case, before the implementation of this right, the Seller may request proof of the Buyer’s identity in order to verify its accuracy;
– if the personal data held by the Seller is inaccurate, they may request that the information be updated, by writing to the following email address: email@example.com;
– Buyers may request the deletion of their personal data, in accordance with applicable data protection laws, by writing to the following email address: firstname.lastname@example.org
17. Evolution of this clause
The Seller reserves the right to make any modification to this clause relating to the protection of personal data at any time. If a modification is made to this personal data protection clause, the Seller undertakes to publish the new version on its site. The Platform will also inform Buyers of the modification by e-mail, at least 15 days before the effective date. If the Buyer does not agree with the terms of the new wording of the personal data protection clause, he has the option of deleting his account.
18. Customer service and order tracking
For any information, the Buyer can contact customer service at: